Privacy policy

Privacy Policy

ÜL Care Elevated

Last updated: 15 October 2026

At ÜL Care, your privacy is an essential part of the experience we provide. We are committed to handling your personal information responsibly, transparently and securely.

This Privacy Policy explains how Urbanluxecare (“ÜL Care”, “we”, “us” or “our”) collects, uses, stores and shares your personal information when you visit our website, make a purchase or contact us.

1. Information We Collect

Depending on how you interact with our website, we may collect the following information:

  • Personal information: Your name, email address, telephone number and billing or delivery address.
  • Order information: Products purchased, order history, payment status and delivery details.
  • Payment information: Payment and transaction details processed through our payment providers. We do not intend to store full payment card details on our own systems.
  • Account information: Login credentials and preferences if you create a customer account.
  • Communications: Information you provide when contacting Customer Care or submitting a website enquiry.
  • Technical information: Your IP address, browser type, device information, website activity and cookie data, where applicable.

We collect only the information reasonably necessary to operate our store, fulfil orders and provide customer support.

2. How We Use Your Information

We may use your information to:

  • Process, confirm and deliver your orders.
  • Process payments, refunds, returns and replacements.
  • Respond to enquiries and provide customer support.
  • Send order confirmations, shipping updates and other essential service communications.
  • Improve our website, products and customer experience.
  • Detect and prevent fraud, unauthorized transactions and misuse of our services.
  • Meet applicable legal, tax, accounting and regulatory obligations.
  • Send promotional communications where permitted by law and, where required, with your consent.

You may opt out of promotional emails at any time using the unsubscribe link or by contacting us. Essential communications about your orders may still be sent.

3. Payments & Third-Party Services

Our store operates on Shopify, which provides the e-commerce infrastructure used to display products, manage orders and support the shopping experience.

We may share relevant information with trusted service providers, including payment processors, delivery and courier companies, website service providers and fraud-prevention services, when necessary to fulfil orders or operate our business.

These providers may process your information under their own privacy policies and applicable contractual or legal obligations.

We do not sell your personal information to third parties for their own independent marketing purposes.

4. Cookies & Website Technologies

Our website may use cookies and similar technologies to support essential store functions, remember preferences, maintain shopping carts, understand website performance and, where enabled, support advertising or marketing activities.

You can manage cookies through your browser settings and any cookie-preference tools available on our website. Disabling certain cookies may affect website functionality.

Where required by applicable law, we will obtain consent before using non-essential cookies or similar technologies.

5. Hair & Scalp Care Information

If you voluntarily share information about your hair, scalp, product use or personal care concerns with ÜL Care, we will use it only for the relevant purpose, such as responding to your enquiry or providing the requested customer support.

Please avoid sending sensitive personal or medical information unless it is necessary for your enquiry.

Where information qualifies as sensitive or health-related personal data, we will handle it in accordance with applicable legal requirements.

6. International Data Transfers

ÜL Care serves customers in Nigeria and internationally. Your personal information may be processed or stored in countries other than your country of residence, including countries where Shopify and our service providers operate.

Where information is transferred internationally, we will take steps required by applicable law to ensure that appropriate safeguards are in place.

7. Data Retention & Security

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, dispute resolution and legal or accounting obligations.

We use appropriate technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

However, no method of electronic storage or internet transmission can be guaranteed to be completely secure.

8. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Request access to the personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your information where legally permitted.
  • Object to or request restrictions on certain processing activities.
  • Withdraw consent where processing relies on your consent.
  • Opt out of direct marketing.
  • Request a copy of your information where a right to data portability applies.
  • Lodge a complaint with the relevant data-protection authority.

To exercise an applicable right, contact us using the details below. We may need to verify your identity before responding.

Some information may need to be retained where required by law or necessary to establish, exercise or defend legal claims.

9. Children’s Privacy

Our website is not intended for children who are below the age at which they can independently consent to data processing under applicable law. We do not knowingly collect children’s personal information in violation of applicable legal requirements.

If you believe a child has provided personal information to us improperly, please contact us so that we can review the matter.

10. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content or security of external websites.

We encourage you to review their privacy policies before providing personal information.

11. Changes to This Policy

We may update this Privacy Policy when our practices, services or legal obligations change. The revised version will be published on this page with an updated revision date.

We encourage you to review this page periodically to remain informed about how we protect your information.

12. Contact Us

For privacy-related questions, requests or concerns, please contact:

ÜL Care Elevated
Email: urbanluxecare25@gmail.com
Website: Urbanluxecare.com

We will review your enquiry and respond within the timeframe required by applicable law.

ÜL Care Elevated — Care, Elevated.